How To Fix PTRA_WEB_INTERFACE087 - Error while reading trip & from screen memory

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRA_WEB_INTERFACE - Messages in Package PTRA_WEB_INTERFACE

• Message number: 087

• Message text: Error while reading trip & from screen memory

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PTRA_WEB_INTERFACE087 - Error while reading trip & from screen memory ?

  The SAP error message PTRA_WEB_INTERFACE087 typically occurs in the context of the Travel Management module, particularly when there is an issue with reading trip data from the screen memory. This can happen for various reasons, including session timeouts, data inconsistencies, or issues with the web interface.
  Causes:
  
  Session Timeout: If the user has been inactive for a period, the session may time out, leading to this error when trying to access trip data.
  Data Inconsistencies: There may be inconsistencies in the trip data stored in the system, which can prevent the application from reading it correctly.
  Browser Issues: Sometimes, browser-related issues (like cache or cookies) can interfere with the web interface.
  Authorization Issues: The user may not have the necessary authorizations to access the trip data.
  Technical Issues: There could be underlying technical issues with the SAP system or the web interface itself.
  
  Solutions:
  
  Refresh the Session: Log out and log back into the SAP system to refresh the session. This can help if the issue is related to session timeout.
  Clear Browser Cache: Clear the cache and cookies of the browser being used to access the SAP web interface. This can resolve issues related to stored data.
  Check Data Consistency: Verify the trip data for any inconsistencies. This may involve checking the database or using transaction codes to validate the data.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the trip data. This may require checking with the SAP security team.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance, providing them with the error details and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP Travel Management, such as PR05 (Travel Expenses) or PR04 (Travel Request).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to Travel Management and the web interface for any specific guidelines or troubleshooting steps.
  
  By following these steps, you should be able to diagnose and potentially resolve the error message PTRA_WEB_INTERFACE087.