How To Fix PTRA_WEB_INTERFACE077 - Start of return flight cannot also be domestic return

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRA_WEB_INTERFACE - Messages in Package PTRA_WEB_INTERFACE

• Message number: 077

• Message text: Start of return flight cannot also be domestic return

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PTRA_WEB_INTERFACE077 - Start of return flight cannot also be domestic return ?

  The SAP error message PTRA_WEB_INTERFACE077 indicates that there is an issue with the configuration of a flight itinerary in the SAP Travel Management module. Specifically, this error occurs when a return flight is being set up in a way that is not allowed by the system's rules, particularly when both the outbound and return flights are domestic.
  Cause:
  The error typically arises due to the following reasons:
  
  Itinerary Configuration: The system does not allow a return flight to be domestic if the outbound flight is also domestic. This is often a restriction based on travel policies or system settings.
  Travel Policy Settings: The travel policy may dictate that certain types of flights (e.g., domestic) cannot be booked as return flights if the outbound flight is also domestic.
  Data Entry Error: There may be an error in how the flight details were entered, leading to the system interpreting the itinerary incorrectly.
  
  Solution:
  To resolve this error, consider the following steps:
  
  
  Review Itinerary: Check the details of the flight itinerary. Ensure that the outbound and return flights are correctly defined and that they comply with the travel policy.
  
  
  Change Flight Type: If both flights are domestic, consider changing one of the flights to an international route if applicable, or adjust the itinerary to avoid having both legs as domestic flights.
  
  
  Consult Travel Policy: Review the organization's travel policy to understand the rules regarding domestic and international flights. Ensure that the booking aligns with these policies.
  
  
  System Configuration: If you have access to system configuration settings, check if there are any specific rules set up in the SAP Travel Management module that might be causing this restriction. You may need to consult with your SAP administrator or IT department.
  
  
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to your SAP support team or consulting the SAP Help Portal for further assistance.
  
  
  Related Information:
  
  SAP Travel Management: This module is designed to manage travel bookings, itineraries, and expenses within an organization.
  Error Codes: Familiarize yourself with other related error codes in SAP Travel Management, as they may provide additional context or solutions.
  Documentation: Refer to SAP documentation for Travel Management for detailed guidelines on configuring itineraries and understanding travel policies.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to successfully book the desired flights.