How To Fix PT_TMW_HEADER_CUST005 - Error when locking

SAP Error Message - Details

• Message type: E = Error

• Message class: PT_TMW_HEADER_CUST - TMW: Customizing Employee Data

• Message number: 005

• Message text: Error when locking

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message PT_TMW_HEADER_CUST005 - Error when locking ?

  The SAP error message PT_TMW_HEADER_CUST005 typically occurs in the context of time management and is related to issues with locking mechanisms in the system. This error can arise when there is an attempt to lock a time management object (like a time record) that is already locked by another user or process.
  Cause:
  
  Concurrent Access: The most common cause of this error is that another user or process is currently accessing or modifying the same time management data, leading to a lock conflict.
  System Configuration: There may be configuration issues in the time management module that are causing improper locking behavior.
  Database Locks: Sometimes, database-level locks can also lead to this error if the underlying database is not able to grant the necessary locks for the operation.
  
  Solution:
  
  Wait and Retry: If the error is due to concurrent access, the simplest solution is to wait for a few moments and then retry the operation. This allows the other user or process to complete their transaction and release the lock.
  Check Lock Entries: Use transaction code SM12 to check for existing lock entries. You can identify if another user is holding a lock on the same object and take appropriate action (e.g., contacting the user to release the lock).
  Review Configuration: Ensure that the configuration settings for time management are correct. This may involve checking the settings in the relevant customizing transactions.
  System Logs: Check the system logs (transaction SM21) for any related errors or warnings that might provide additional context about the locking issue.
  Database Administration: If the issue persists, it may be necessary to involve your database administrator to check for any underlying database issues that could be causing locking problems.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PT60 (Time Evaluation) and PTMW (Time Management Workbench) to understand where the error might be occurring.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Training: Ensure that users are trained on how to properly handle time management entries to minimize the chances of lock conflicts.
  
  If the problem continues after trying the above solutions, it may be necessary to escalate the issue to your SAP Basis team or SAP support for further investigation.