How To Fix PSSC_GROSS109 - The specified gross entitlement document can't be processed

SAP Error Message - Details

• Message type: E = Error

• Message class: PSSC_GROSS - Gross Entitlement and Payment

• Message number: 109

• Message text: The specified gross entitlement document can't be processed

What causes this issue?

The specified gross entitlement document was created with errors
(PROCESS_STATUS = '10').

System Response

Gross payment item determination is stopped. The specified gross
entitlement document is not processed.

How to fix this error?

On the gross entitlement document level, check to see why it was created
with errors.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PSSC_GROSS109 - The specified gross entitlement document can't be processed ?

  The SAP error message PSSC_GROSS109, which states "The specified gross entitlement document can't be processed," typically occurs in the context of payroll processing or when dealing with gross entitlement documents in SAP SuccessFactors or SAP HCM (Human Capital Management). This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Document Status: The gross entitlement document may be in a status that does not allow processing (e.g., it might be locked, canceled, or not yet approved).
  Missing Data: Required fields or data may be missing from the gross entitlement document, preventing it from being processed.
  Configuration Issues: There may be configuration issues in the system that affect how gross entitlement documents are processed.
  Authorization Issues: The user attempting to process the document may not have the necessary authorizations or roles assigned.
  System Errors: There could be underlying system errors or inconsistencies in the database that are causing the document to be unprocessable.
  
  Solutions:
  
  Check Document Status: Verify the status of the gross entitlement document. Ensure it is in a processable state (e.g., not locked or canceled).
  Review Data Completeness: Check the document for any missing or incorrect data. Ensure all required fields are filled out correctly.
  Configuration Review: Consult with your SAP administrator or technical team to review the configuration settings related to gross entitlement processing.
  Authorization Check: Ensure that the user has the necessary permissions to process the document. This may involve checking user roles and authorizations in the system.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific error message for additional troubleshooting steps.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that may address this specific error message or provide patches and updates.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Testing in Development: If possible, replicate the issue in a development or test environment to better understand the cause without affecting production data.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.