How To Fix PSSC_CUST002 - Enter a payment family

SAP Error Message - Details

• Message type: E = Error

• Message class: PSSC_CUST - Messages regarding Customizing

• Message number: 002

• Message text: Enter a payment family

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PSSC_CUST002 - Enter a payment family ?

  The SAP error message PSSC_CUST002 ("Enter a payment family") typically occurs in the context of payment processing within the SAP system, particularly when dealing with payment methods or payment processing configurations. This error indicates that a required field for the payment family has not been filled in, which is necessary for the system to process payments correctly.
  Cause:
  
  Missing Payment Family: The most common cause of this error is that the payment family field is not populated in the relevant configuration or transaction.
  Configuration Issues: There may be issues in the configuration settings related to payment methods or payment processing that do not define a payment family.
  Data Entry Error: Users may have overlooked entering the payment family during data entry in a transaction or configuration screen.
  
  Solution:
  
  
  Check Payment Method Configuration:
  
  Navigate to the configuration settings for payment methods in your SAP system.
  Ensure that the payment family is defined for the payment method you are trying to use.
  If it is missing, add the appropriate payment family.
  
  
  
  Enter Payment Family in Transaction:
  
  If you are in a transaction where this error occurs, check the input fields and ensure that the payment family is selected or entered correctly.
  Look for a dropdown or selection box where you can specify the payment family.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to payment processing to understand the requirements for payment families and how to configure them properly.
  
  
  
  User Training:
  
  If this error is frequently encountered, consider providing training for users on how to correctly enter payment information and understand the importance of the payment family.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking configurations and data entry, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  
  
  Related Information:
  
  Payment Family: In SAP, a payment family typically groups similar payment methods together, allowing for easier management and processing of payments.
  Transaction Codes: Familiarize yourself with relevant transaction codes (like FB60, F110, etc.) that may be involved in payment processing to better understand where the error might be occurring.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message, as there may be updates or fixes available.
  
  By following these steps, you should be able to resolve the error message PSSC_CUST002 and ensure that payment processing functions correctly in your SAP environment.