How To Fix PSSC_CONTR014 - Communication error in SXP document &1; no changes made in ERP

SAP Error Message - Details

• Message type: E = Error

• Message class: PSSC_CONTR - Messages for application controller

• Message number: 014

• Message text: Communication error in SXP document &1; no changes made in ERP

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PSSC_CONTR014 - Communication error in SXP document &1; no changes made in ERP ?

  The SAP error message PSSC_CONTR014 indicates a communication error in the SXP (Supplier Experience Portal) document, which means that no changes were made in the ERP (Enterprise Resource Planning) system. This error typically arises during the integration between the Supplier Relationship Management (SRM) system and the ERP system, particularly when there is an issue with the communication or data transfer.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SRM and ERP systems.
  Configuration Errors: Incorrect configuration settings in the middleware or in the communication channels can lead to this error.
  Authorization Issues: The user or service account may not have the necessary permissions to perform the operation.
  System Downtime: The ERP system may be down or undergoing maintenance, preventing communication.
  Data Format Issues: The data being sent may not conform to the expected format, leading to rejection by the ERP system.
  Middleware Issues: If you are using middleware (like SAP PI/PO), there could be issues with message processing or routing.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is proper network connectivity between the SRM and ERP systems. You can use tools like ping or traceroute to diagnose network issues.
  Review Configuration Settings: Verify the configuration settings in both the SRM and ERP systems, as well as any middleware settings. Ensure that the communication channels are correctly set up.
  Check User Authorizations: Ensure that the user or service account being used for the communication has the necessary authorizations to perform the required actions in the ERP system.
  Monitor System Status: Check the status of the ERP system to ensure it is up and running. Look for any scheduled maintenance or downtime.
  Validate Data Formats: Review the data being sent to ensure it meets the expected format and structure required by the ERP system.
  Check Middleware Logs: If using middleware, check the logs for any errors or warnings that could provide more insight into the communication failure.
  Retry the Operation: Sometimes, transient issues can cause communication errors. Retrying the operation after a short period may resolve the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to the error message for any specific patches or updates that may address the issue.
  Transaction Codes: Use transaction codes like SLG1 (Application Log) to check for logs related to the error and gather more details.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed logs and error messages.
  
  By following these steps, you should be able to diagnose and resolve the communication error indicated by the PSSC_CONTR014 message.