How To Fix PSSC_BUFFER037 - Error while reading CRM save timestamp in buffer for '&1'

SAP Error Message - Details

• Message type: E = Error

• Message class: PSSC_BUFFER - Social Services Buffer

• Message number: 037

• Message text: Error while reading CRM save timestamp in buffer for '&1'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PSSC_BUFFER037 - Error while reading CRM save timestamp in buffer for '&1' ?

  The SAP error message PSSC_BUFFER037 typically indicates an issue related to the CRM (Customer Relationship Management) system, specifically when the system is trying to read a save timestamp from the buffer for a particular object or entity (represented by &1 in the error message).
  Cause:
  
  Buffer Issues: The error often arises due to inconsistencies or corruption in the buffer where the save timestamps are stored.
  Data Inconsistencies: There may be inconsistencies in the data that the system is trying to access, possibly due to incomplete transactions or failed updates.
  System Configuration: Incorrect configuration settings in the CRM system or related components can lead to this error.
  Database Issues: Problems with the underlying database, such as locks or corruption, can also trigger this error.
  
  Solution:
  
  Check Buffer Status: Use transaction codes like SM12 to check for any locks that might be affecting the buffer. Clear any unnecessary locks.
  Reinitialize Buffer: You may need to reinitialize the buffer. This can often be done through transaction SM21 to check logs and SM37 to monitor job statuses.
  Data Consistency Check: Run consistency checks on the CRM data. You can use transaction CRMD_ORDER to check for inconsistencies in the order management.
  System Restart: Sometimes, a simple restart of the application server can resolve temporary issues with the buffer.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates available that resolve known issues.
  Consult Documentation: Review the official SAP documentation for any specific instructions related to this error message.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), SM37 (Job Monitoring), and CRMD_ORDER (CRM Order Management).
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with the error details and any logs you have collected.
  System Logs: Always check the system logs for additional context around the error, as they may provide more specific information about what caused the issue.
  
  By following these steps, you should be able to diagnose and potentially resolve the PSSC_BUFFER037 error in your SAP CRM system.