How To Fix PSSC_BUFFER023 - Gross entitlement trace cannot be saved

SAP Error Message - Details

• Message type: E = Error

• Message class: PSSC_BUFFER - Social Services Buffer

• Message number: 023

• Message text: Gross entitlement trace cannot be saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message PSSC_BUFFER023 - Gross entitlement trace cannot be saved ?

  The SAP error message PSSC_BUFFER023 ("Gross entitlement trace cannot be saved") typically occurs in the context of SAP Payroll or SAP SuccessFactors when there is an issue with saving the gross entitlement trace data. This error can arise due to various reasons, including data inconsistencies, configuration issues, or system performance problems.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data being processed, such as missing or incorrect entries in the payroll results or master data.
  Configuration Issues: Incorrect configuration in the payroll schema or related settings can lead to this error.
  Performance Issues: If the system is under heavy load or if there are performance bottlenecks, it may fail to save the trace data.
  Authorization Issues: Lack of proper authorizations for the user trying to save the trace data can also lead to this error.
  Database Issues: Problems with the database, such as locks or corruption, can prevent data from being saved.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Review the payroll results and master data for any inconsistencies or missing entries.
  Use transaction codes like PA03 (for infotypes) or PC_PAYRESULT (for payroll results) to check the data.
  
  
  
  Review Configuration:
  
  Ensure that the payroll schema and related configurations are set up correctly.
  Check for any recent changes in configuration that might have led to this issue.
  
  
  
  Monitor System Performance:
  
  Check system performance metrics to see if there are any bottlenecks.
  If the system is under heavy load, consider scheduling the payroll processing during off-peak hours.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to perform the action that is causing the error.
  Use transaction SU53 to analyze authorization issues.
  
  
  
  Database Checks:
  
  Check the database for any locks or issues that might be preventing data from being saved.
  Consult with your database administrator to ensure that the database is functioning correctly.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that might address this specific error. There may be patches or updates available that resolve the issue.
  
  
  
  Consult SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA03, PC_PAYRESULT, and SE80 (for checking custom developments).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to payroll processing and entitlement management for best practices and troubleshooting tips.
  
  By following these steps, you should be able to identify and resolve the issue causing the PSSC_BUFFER023 error.