How To Fix PSRM_SOA023 - Component info provided, but document content is empty

SAP Error Message - Details

• Message type: E = Error

• Message class: PSRM_SOA - Messages for Service Enterprises in PublicSectorRecordsMgnmt

• Message number: 023

• Message text: Component info provided, but document content is empty

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PSRM_SOA023 - Component info provided, but document content is empty ?

  The SAP error message PSRM_SOA023 indicates that while the component information for a document is provided, the actual content of the document is empty. This error typically occurs in the context of SAP Supplier Relationship Management (SRM) when dealing with service orders or purchase orders.
  Causes:
  
  Missing Data: The document may not have been populated with the necessary data before it was processed. This could be due to a failure in the data transfer or an incomplete document creation process.
  Incorrect Configuration: There may be issues with the configuration of the document type or the related processes that prevent the content from being generated correctly.
  Integration Issues: If the document is being created or processed through an integration with another system (like an external application or middleware), there may be issues in the data mapping or transfer.
  User Error: The user may have inadvertently created a document without filling in the required fields.
  
  Solutions:
  
  Check Document Creation: Review the document creation process to ensure that all required fields are filled out correctly. Make sure that the necessary data is being captured.
  Review Configuration: Check the configuration settings for the document type in SAP SRM. Ensure that all necessary settings are correctly configured to allow for the proper generation of document content.
  Data Transfer Validation: If the document is being created through an integration, validate the data transfer process. Check for any errors in the middleware or integration layer that might be causing the content to be empty.
  Debugging: If you have access to debugging tools, you can trace the document creation process to identify where the content is being lost or not populated.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific error message for additional troubleshooting steps or known issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP SRM that may help in troubleshooting, such as BBP_PD for processing purchase documents.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can provide insights or solutions.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.