How To Fix PSRM_SOA017 - Check of description & failed

SAP Error Message - Details

• Message type: E = Error

• Message class: PSRM_SOA - Messages for Service Enterprises in PublicSectorRecordsMgnmt

• Message number: 017

• Message text: Check of description & failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PSRM_SOA017 - Check of description & failed ?

  The SAP error message PSRM_SOA017 typically indicates that there is an issue with the description of a service order or a related object in the SAP system. This error can occur in various contexts, particularly when working with Service Order Management (SOM) or Service Request Management (SRM).
  Cause:
  The error message PSRM_SOA017 usually arises due to one of the following reasons:
  
  Invalid or Missing Description: The description field for the service order or related object may be empty or contain invalid characters.
  Data Consistency Issues: There may be inconsistencies in the data that are being processed, such as missing mandatory fields or incorrect data formats.
  Configuration Issues: There could be configuration settings in the SAP system that are not aligned with the requirements for the service order or related object.
  Authorization Issues: The user may not have the necessary authorizations to create or modify the service order, leading to validation failures.
  
  Solution:
  To resolve the PSRM_SOA017 error, you can take the following steps:
  
  
  Check the Description Field:
  
  Ensure that the description field is filled out correctly and does not contain any invalid characters.
  Make sure that the description meets any length or format requirements specified in the system.
  
  
  
  Review Required Fields:
  
  Verify that all mandatory fields in the service order or related object are filled out correctly.
  Check for any additional fields that may be required based on your organization's configuration.
  
  
  
  Data Validation:
  
  Validate the data being entered to ensure it adheres to the expected formats and values.
  If applicable, check for any dependencies or relationships with other objects that may affect the service order.
  
  
  
  Configuration Check:
  
  Review the configuration settings in the SAP system related to service orders to ensure they are set up correctly.
  Consult with your SAP Basis or configuration team if you suspect configuration issues.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to create or modify service orders.
  If needed, consult with your security team to review and adjust user roles and permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to the error message for additional guidance and troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message PSRM_SOA017.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Order), IW32 (Change Order), or IW33 (Display Order) to navigate service orders effectively.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the PSRM_SOA017 error in your SAP system.