How To Fix PSRM_SOA005 - Document read failed

SAP Error Message - Details

• Message type: E = Error

• Message class: PSRM_SOA - Messages for Service Enterprises in PublicSectorRecordsMgnmt

• Message number: 005

• Message text: Document read failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PSRM_SOA005 - Document read failed ?

  The SAP error message PSRM_SOA005: Document read failed typically occurs in the context of SAP Supplier Relationship Management (SRM) when there is an issue retrieving a document from the database. This can happen for various reasons, including data inconsistencies, authorization issues, or problems with the underlying database.
  Causes:
  
  Authorization Issues: The user may not have the necessary permissions to access the document.
  Data Inconsistencies: The document may have been deleted or is in an inconsistent state in the database.
  Database Issues: There could be problems with the database itself, such as connectivity issues or corruption.
  Configuration Issues: Incorrect configuration settings in the SRM system can lead to document retrieval failures.
  Document Status: The document may be in a status that prevents it from being read (e.g., archived or locked).
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the appropriate authorizations to access the document. This can be done by reviewing the user's roles and permissions in the SAP system.
  Verify Document Existence: Check if the document exists in the database. You can do this by using transaction codes like ME23N (for purchase orders) or other relevant transactions depending on the document type.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into why the document could not be read.
  Database Health Check: Perform a health check on the database to ensure there are no connectivity issues or corruption. This may involve working with your database administrator.
  Check Document Status: Verify the status of the document to ensure it is not archived or locked. If it is, you may need to unlock or restore it.
  Configuration Review: Review the configuration settings in the SRM system to ensure they are set up correctly for document retrieval.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. They may provide patches or additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ME23N, ME22N, or others based on the document type you are working with.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for SRM to understand the context in which this error may occur and any specific configurations that may be relevant.
  
  By following these steps, you should be able to diagnose and resolve the PSRM_SOA005 error effectively.