How To Fix PSRM_SOA002 - Document creation failed

SAP Error Message - Details

• Message type: E = Error

• Message class: PSRM_SOA - Messages for Service Enterprises in PublicSectorRecordsMgnmt

• Message number: 002

• Message text: Document creation failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PSRM_SOA002 - Document creation failed ?

  The SAP error message PSRM_SOA002: Document creation failed typically occurs in the context of SAP Supplier Relationship Management (SRM) when there is an issue with creating a document, such as a purchase order or a contract. This error can arise due to various reasons, and understanding the cause is crucial for finding a solution.
  Possible Causes:
  
  
  Data Validation Issues: The data being submitted for document creation may not meet the required validation rules. This could include missing mandatory fields, incorrect data formats, or invalid values.
  
  
  Authorization Problems: The user attempting to create the document may not have the necessary authorizations or roles assigned to perform the action.
  
  
  Configuration Errors: There may be issues with the configuration settings in the SRM system, such as incorrect document types or settings that prevent document creation.
  
  
  System Errors: There could be underlying system issues, such as database connectivity problems, system performance issues, or temporary outages.
  
  
  Integration Issues: If the document creation process involves integration with other systems (e.g., ERP), there may be issues with the integration points or data transfer.
  
  
  Solutions:
  
  
  Check Data Input: Review the data being submitted for the document creation. Ensure that all mandatory fields are filled out correctly and that the data adheres to the required formats.
  
  
  Review Authorizations: Verify that the user has the necessary authorizations to create the document. This can be done by checking the user's roles and permissions in the SAP system.
  
  
  Configuration Review: Consult with your SAP Basis or functional team to review the configuration settings related to document creation. Ensure that all necessary settings are correctly configured.
  
  
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or details that can provide more context about the failure.
  
  
  Integration Monitoring: If the document creation involves integration with other systems, check the integration logs and monitor the data flow to identify any issues.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BBP_PD (for Purchase Document) and BBP_CG (for Change Document) to troubleshoot and analyze document-related issues.
  SAP Notes: Search for SAP Notes related to the error message PSRM_SOA002 in the SAP Support Portal. There may be specific notes addressing known issues or providing patches.
  Documentation: Review the SAP SRM documentation for guidelines on document creation and common issues.
  
  By systematically addressing these areas, you should be able to identify the cause of the error and implement an appropriate solution.