How To Fix PSHLP_MSG_CL055 - TREX-based cache is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: PSHLP_MSG_CL - Message Class for PS EhP4 Developments

• Message number: 055

• Message text: TREX-based cache is not active

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PSHLP_MSG_CL055 - TREX-based cache is not active ?

  The SAP error message PSHLP_MSG_CL055 indicates that the TREX-based cache is not active. TREX (Text Retrieval and Extraction) is a search and classification engine used in SAP systems for various functionalities, including full-text search and caching.
  
  Cause:
  The error typically occurs due to one of the following reasons:
  
  TREX Service Not Running: The TREX service may not be started or is not running properly.
  
  Configuration Issues: There may be misconfigurations in the TREX settings or the connection between the SAP system and TREX.
  Network Issues: There could be network connectivity issues preventing the SAP system from communicating with the TREX server.
  System Maintenance: The TREX server might be undergoing maintenance or updates, leading to temporary unavailability.
  
  
  Solution:
  To resolve the issue, you can follow these steps:
  
  
  Check TREX Status:
  
  Log in to the TREX administration tool (usually accessed via a web interface).
  Verify that the TREX service is running. If it is not, start the service.
  
  
  
  Restart TREX:
  
  If the service is running