How To Fix PRS312 - An error occured when retrieving DI characteristics (missing SD doc. no)

SAP Error Message - Details

• Message type: E = Error

• Message class: PRS - Message class for PROF_SERV packages.

• Message number: 312

• Message text: An error occured when retrieving DI characteristics (missing SD doc. no)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message PRS312 - An error occured when retrieving DI characteristics (missing SD doc. no) ?

  The SAP error message PRS312, which states "An error occurred when retrieving DI characteristics (missing SD doc. no)," typically occurs in the context of SAP's Demand Management or Production Planning modules. This error indicates that the system is unable to retrieve the necessary characteristics for a document because the Sales and Distribution (SD) document number is missing or not properly linked.
  Causes:
  
  Missing SD Document Number: The most common cause is that the SD document number (like a sales order or delivery) is not provided or is incorrectly referenced in the system.
  Data Inconsistency: There may be inconsistencies in the data between the SD and PP (Production Planning) modules, leading to the inability to retrieve the required characteristics.
  Configuration Issues: Incorrect configuration in the system related to the integration between SD and PP modules can also lead to this error.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the SD document, leading to this error.
  
  Solutions:
  
  Check SD Document Number: Ensure that the SD document number is correctly entered and exists in the system. Verify that it is not missing or incorrectly referenced in the transaction you are trying to execute.
  Review Document Status: Check the status of the SD document to ensure it is not in a state that would prevent it from being accessed (e.g., it should be completed or released).
  Data Consistency Check: Perform a consistency check between the SD and PP modules to ensure that all necessary data is correctly linked and available.
  Configuration Review: Review the configuration settings in both the SD and PP modules to ensure they are correctly set up for integration. This may involve checking the settings in the IMG (Implementation Guide).
  Authorization Check: Ensure that the user has the necessary authorizations to access the SD document. This may involve checking user roles and permissions.
  Debugging: If the issue persists, consider debugging the transaction to identify where the error is occurring in the code. This may require assistance from a technical consultant.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA03 (Display Sales Order), CO03 (Display Production Order), and MD04 (Stock/Requirements List) to check the status of documents.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Review SAP documentation related to the integration of SD and PP modules for best practices and troubleshooting steps.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth assistance.