How To Fix /PRA/TA023 - Error while reading customer/operator cross-reference

SAP Error Message - Details

• Message type: E = Error

• Message class: /PRA/TA -

• Message number: 023

• Message text: Error while reading customer/operator cross-reference

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PRA/TA023 - Error while reading customer/operator cross-reference ?

  The SAP error message /PRA/TA023 Error while reading customer/operator cross-reference typically indicates an issue with the cross-reference data between customers and operators in the SAP system. This error can arise due to various reasons, such as data inconsistencies, missing entries, or configuration issues.
  Causes:
  
  Missing Data: The cross-reference data for the specified customer or operator may not exist in the database.
  Data Inconsistency: There may be inconsistencies in the data, such as incorrect or incomplete entries in the relevant tables.
  Authorization Issues: The user may not have the necessary authorizations to access the required data.
  Configuration Issues: There may be configuration problems in the system that prevent the proper reading of the cross-reference data.
  Database Issues: There could be underlying database issues, such as corruption or connectivity problems.
  
  Solutions:
  
  Check Data Entries: Verify that the customer and operator entries exist in the relevant tables. You can use transaction codes like SE16 or SE11 to check the data in the relevant tables.
  Data Consistency Check: Run consistency checks on the relevant data to identify and correct any inconsistencies. This may involve checking for missing or duplicate entries.
  Authorization Check: Ensure that the user has the necessary authorizations to access the data. You can check this in the user roles and authorizations.
  Configuration Review: Review the configuration settings related to customer and operator cross-references to ensure they are set up correctly.
  Database Health Check: If you suspect database issues, perform a health check on the database. This may involve checking for locks, performance issues, or running database repair tools.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE16 (Data Browser), SE11 (Data Dictionary), and SU53 (Authorization Check).
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including the context in which it occurs.
  Documentation: Review SAP documentation related to customer and operator management for any specific guidelines or best practices.
  
  By following these steps, you should be able to identify and resolve the issue causing the /PRA/TA023 error in your SAP system.