How To Fix /PRA/PN104 - Queue manager encountered a fatal error and will close

SAP Error Message - Details

• Message type: E = Error

• Message class: /PRA/PN -

• Message number: 104

• Message text: Queue manager encountered a fatal error and will close

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /PRA/PN104 - Queue manager encountered a fatal error and will close ?

  The SAP error message /PRA/PN104 Queue manager encountered a fatal error and will close typically indicates that there is a critical issue with the queue manager component of the SAP system, which is responsible for managing message queues. This error can arise from various underlying causes, and addressing it usually involves a combination of troubleshooting steps.
  Possible Causes:
  
  Configuration Issues: Incorrect configuration settings for the queue manager can lead to fatal errors.
  Resource Limitations: Insufficient system resources (CPU, memory, disk space) can cause the queue manager to fail.
  Corrupted Data: Corruption in the message queues or related data can trigger fatal errors.
  Software Bugs: There may be bugs in the SAP software or the underlying database that lead to this error.
  Network Issues: Problems with network connectivity can affect the queue manager's ability to function properly.
  Version Compatibility: Incompatibility between different versions of SAP components or third-party software can lead to errors.
  
  Solutions:
  
  Check Logs: Review the SAP application logs and system logs for more detailed error messages that can provide insights into the root cause.
  Restart the Queue Manager: Sometimes, simply restarting the queue manager can resolve transient issues.
  Check Configuration: Verify the configuration settings for the queue manager to ensure they are correct.
  Monitor System Resources: Use system monitoring tools to check for CPU, memory, and disk usage. If resources are low, consider upgrading hardware or optimizing resource usage.
  Database Integrity Check: Run integrity checks on the database to identify and fix any corruption issues.
  Update Software: Ensure that you are running the latest patches and updates for your SAP system and any related components.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or Knowledge Base Articles that address this specific error.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed logs and error messages.
  
  Related Information:
  
  SAP Notes: Search for specific SAP Notes related to the error message for potential fixes or workarounds.
  Documentation: Review the official SAP documentation for the queue manager and related components for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and potentially resolve the error related to the queue manager in your SAP system.