How To Fix /PRA/BUSINESS_PARTNE071 - Customer &1 is locked by Payment Processing

SAP Error Message - Details

• Message type: E = Error

• Message class: /PRA/BUSINESS_PARTNE -

• Message number: 071

• Message text: Customer &1 is locked by Payment Processing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /PRA/BUSINESS_PARTNE071 - Customer &1 is locked by Payment Processing ?

  The SAP error message /PRA/BUSINESS_PARTNE071 indicating that "Customer &1 is locked by Payment Processing" typically occurs when a customer account is locked due to ongoing payment processing activities. This can happen in various scenarios, such as during the execution of payment runs, when a payment is being processed, or if there are pending transactions that involve the customer.
  Cause:
  
  Ongoing Payment Processing: The customer account is currently being used in a payment run or another financial transaction.
  Locking Mechanism: SAP uses locking mechanisms to prevent data inconsistencies. If a payment process is active, it locks the customer account to ensure that no other processes can modify it simultaneously.
  Pending Transactions: There may be pending transactions that are still being processed, which can lead to the account being locked.
  
  Solution:
  
  Wait for Completion: The simplest solution is to wait for the payment processing to complete. Once the process is finished, the lock will be released automatically.
  Check Payment Runs: If you have access, check if there are any active payment runs or processes that involve the customer. You can do this by navigating to the relevant transaction codes (e.g., F110 for payment runs) and reviewing the status.
  Unlock the Customer: If you have the necessary authorizations, you can manually unlock the customer account. This can typically be done through transaction codes like SE11 or SE37 to check the locking table or by using the appropriate function module to release the lock.
  Consult with IT Support: If you are unable to resolve the issue, it may be necessary to consult with your SAP support team or IT department. They can provide insights into the specific processes that are locking the account and assist in resolving the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  F110 (Automatic Payment Transactions)
  FBL1N (Vendor Line Item Display)
  FBL5N (Customer Line Item Display)
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation regarding payment processing and locking mechanisms to understand how they work and how to manage them effectively.
  
  By following these steps, you should be able to identify the cause of the lock and take appropriate action to resolve the issue.