How To Fix POWL015 - Refresh failed due to internal exception; contact your administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: POWL - Internal Messages used in generic personal object work list

• Message number: 015

• Message text: Refresh failed due to internal exception; contact your administrator

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message POWL015 - Refresh failed due to internal exception; contact your administrator ?

  The SAP error message POWL015 indicates that there was a failure in refreshing a POWL (Personal Object Worklist) due to an internal exception. This error can occur for various reasons, and troubleshooting it typically involves several steps. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Data Issues: There may be issues with the underlying data that the POWL is trying to access. This could include missing or corrupted data.
  Authorization Problems: The user may not have the necessary authorizations to access certain data or perform specific actions within the POWL.
  Configuration Errors: There may be misconfigurations in the POWL settings or in the underlying queries that the POWL is using.
  System Performance: If the system is under heavy load or if there are performance issues, it may lead to timeouts or failures in refreshing the POWL.
  Custom Code: If there are custom enhancements or modifications related to the POWL, they may be causing the internal exception.
  
  Solutions:
  
  Check Logs: Review the application logs (transaction SLG1) and the system logs (transaction SM21) for any additional error messages or stack traces that can provide more context about the internal exception.
  Data Validation: Ensure that the data being accessed by the POWL is complete and not corrupted. You may need to run consistency checks or data validation reports.
  Authorization Check: Verify that the user has the necessary authorizations to access the POWL and the underlying data. Use transaction SU53 to check for authorization issues after the error occurs.
  Configuration Review: Check the POWL configuration settings in transaction POWL_ADMIN. Ensure that the queries and settings are correctly configured.
  Performance Monitoring: Monitor system performance and check for any bottlenecks. You can use transaction ST22 to check for dumps that may indicate performance issues.
  Custom Code Review: If there are any custom developments related to the POWL, review the code for potential issues. Debugging may be necessary to identify the root cause.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support with detailed information about the error, including any logs or screenshots.
  
  Related Information:
  
  POWL Administration: Familiarize yourself with transaction POWL_ADMIN for managing and configuring POWL settings.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to POWL and the specific error message.
  Documentation: Review SAP documentation related to POWL for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the issue causing the POWL015 error.