How To Fix POBJ002 - Case type entry for level & is mandatory

SAP Error Message - Details

• Message type: E = Error

• Message class: POBJ - Generalized Process Object

• Message number: 002

• Message text: Case type entry for level & is mandatory

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message POBJ002 - Case type entry for level & is mandatory ?

  The SAP error message POBJ002 indicates that a case type entry for a specific level is mandatory but has not been provided. This typically occurs in the context of SAP applications that deal with case management, such as SAP Customer Relationship Management (CRM) or SAP Service Management.
  Cause:
  The error arises when:
  
  A user attempts to create or process a case without specifying a required case type for a particular level.
  The configuration settings for case management have not been properly set up, leading to missing mandatory fields.
  
  Solution:
  To resolve the POBJ002 error, you can follow these steps:
  
  
  Check Case Type Configuration:
  
  Navigate to the configuration settings for case management in your SAP system.
  Ensure that the case types are correctly defined for the relevant levels. This can usually be found in the customizing settings under the relevant module (e.g., CRM).
  
  
  
  Enter Required Information:
  
  When creating or processing a case, ensure that you fill in all mandatory fields, including the case type for the specified level.
  If you are unsure about the required case types, consult your system administrator or refer to the documentation for your specific SAP implementation.
  
  
  
  Review User Roles and Authorizations:
  
  Ensure that the user has the necessary permissions to access and modify case types. Sometimes, authorization issues can prevent users from seeing or entering required information.
  
  
  
  Consult Documentation:
  
  Refer to SAP Help documentation or your organization's internal documentation for specific guidance on case management and the required fields.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error does not reoccur.
  
  
  
  Related Information:
  
  Transaction Codes: Depending on your SAP version, you may use transaction codes like CRMD_ORDER for managing cases or SPRO for accessing the configuration settings.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By ensuring that all mandatory fields are filled out correctly and that the system is properly configured, you should be able to resolve the POBJ002 error effectively.