How To Fix PO517 - Cannot print output request due to soft shutdown

SAP Error Message - Details

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 517

• Message text: Cannot print output request due to soft shutdown

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PO517 - Cannot print output request due to soft shutdown ?

  The SAP error message PO517, which states "Cannot print output request due to soft shutdown," typically occurs when there is an issue with the output processing in the SAP system, particularly related to the print output requests. This error can arise due to various reasons, including system maintenance, configuration issues, or problems with the print server.
  Causes:
  
  Soft Shutdown: The SAP system may be undergoing a soft shutdown, which means that it is not fully operational for processing requests, including print jobs.
  Output Device Configuration: There may be issues with the configuration of the output device or printer settings in the SAP system.
  Queue Management: The output request may be stuck in the queue due to system issues or misconfigurations.
  Authorization Issues: The user may not have the necessary authorizations to process the output request.
  Network Issues: There could be network connectivity problems between the SAP system and the printer.
  
  Solutions:
  
  Check System Status: Verify if the SAP system is in a soft shutdown state. If it is, wait until the system is fully operational again.
  Review Output Device Configuration: Ensure that the output device is correctly configured in the SAP system. Check the device type, access method, and other relevant settings.
  Check Spool Requests: Go to transaction code SP01 to check the status of the spool requests. Look for any errors or issues that may be causing the output request to fail.
  Restart Print Spooler: If you have access, consider restarting the print spooler service on the server to clear any stuck requests.
  Check Authorizations: Ensure that the user has the necessary authorizations to execute print jobs. This can be checked in transaction SU53 or by consulting with your security team.
  Network Connectivity: Verify that there are no network issues affecting the connection between the SAP system and the printer.
  
  Related Information:
  
  Transaction Codes: 
  
  SP01: To view spool requests.
  SPAD: To manage output devices.
  SU53: To check authorization issues.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  System Logs: Review system logs (transaction SM21) for any related error messages that could provide more context on the issue.
  
  If the problem persists after trying the above solutions, it may be necessary to consult with your SAP Basis team or SAP support for further assistance.