How To Fix PO495 - You are not authorized to print using e-mail

SAP Error Message - Details

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 495

• Message text: You are not authorized to print using e-mail

What causes this issue?

You attempted to print a print request via e-mail. However, you are not
authorized for device '%MAI'.

System Response

No authorization

How to fix this error?

Your system administrator can give you authorization for device '%MAI'.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PO495 - You are not authorized to print using e-mail ?

  The SAP error message PO495, which states "You are not authorized to print using e-mail," typically occurs when a user attempts to print documents via email but lacks the necessary authorizations in the SAP system. This can happen in various scenarios, such as when trying to send purchase orders or other documents through email.
  Cause:
  The primary cause of this error is a lack of authorization for the user to perform email printing functions. This can be due to:
  
  Missing Authorization Object: The user may not have the required authorization object assigned to their user profile.
  Role Configuration: The user's role may not include the necessary permissions for email printing.
  Email Configuration Issues: There may be issues with the configuration of the email settings in SAP.
  
  Solution:
  To resolve the PO495 error, you can take the following steps:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error to check for missing authorizations.
  Review the authorization logs to identify which specific authorizations are lacking.
  
  
  
  Assign Required Authorizations:
  
  Work with your SAP security team to ensure that the user has the necessary authorizations. The relevant authorization objects may include:
  
  S_SPO_DEV (for print and email functions)
  S_SPO_AUTH (for authorization to send documents)
  
  
  Ensure that the user’s role includes these authorization objects.
  
  
  
  Role Adjustment:
  
  If the user is part of a specific role, check if that role has the necessary permissions for email printing. If not, consider modifying the role or creating a new one that includes the required authorizations.
  
  
  
  Email Configuration:
  
  Verify that the email configuration in SAP is correctly set up. This includes checking the SMTP settings and ensuring that the email server is properly configured.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to ensure that the user can now print using email without encountering the error.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific guidance or updates related to this error message. SAP Notes often provide solutions or workarounds for known issues.
  Documentation: Review SAP documentation related to user authorizations and email printing to understand the requirements and configurations better.
  Support: If the issue persists after checking authorizations and configurations, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the PO495 error and enable the user to print using email successfully.