How To Fix /PMG/GE_SEL007 - No policies found for the master policy number

SAP Error Message - Details

• Message type: E = Error

• Message class: /PMG/GE_SEL -

• Message number: 007

• Message text: No policies found for the master policy number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PMG/GE_SEL007 - No policies found for the master policy number ?

  The SAP error message /PMG/GE_SEL007 No policies found for the master policy number typically occurs in the context of SAP's Policy Management module, particularly when dealing with insurance or financial services. This error indicates that the system could not find any associated policies for the specified master policy number.
  Causes:
  
  Incorrect Master Policy Number: The master policy number entered may be incorrect or does not exist in the system.
  Data Inconsistency: There may be inconsistencies in the database, such as missing or incomplete records related to the master policy.
  Authorization Issues: The user may not have the necessary permissions to view the policies associated with the master policy number.
  Inactive or Deleted Policies: The policies associated with the master policy may have been deleted or marked as inactive.
  System Configuration Issues: There may be configuration issues in the Policy Management module that prevent the retrieval of policies.
  
  Solutions:
  
  Verify the Master Policy Number: Double-check the master policy number for accuracy. Ensure that it is correctly entered and exists in the system.
  Check Policy Status: Look into the status of the policies associated with the master policy. Ensure they are active and not deleted.
  Review User Permissions: Ensure that the user has the necessary authorizations to access the policies related to the master policy number.
  Data Consistency Check: Run a data consistency check or report to identify any discrepancies in the policy records.
  Consult with IT Support: If the issue persists, consult with your IT support team or SAP Basis team to investigate potential configuration issues or database problems.
  SAP Notes and Documentation: Check for any relevant SAP Notes or documentation that may address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for policy management, such as /PMG/GE for policy management functions.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Documentation: Refer to SAP's official documentation for Policy Management for detailed information on how policies are structured and managed within the system.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.