How To Fix /PMG/GE_GEN_MPE036 - Template &1 under master policy number &2 is locked for usage

SAP Error Message - Details

• Message type: E = Error

• Message class: /PMG/GE_GEN_MPE -

• Message number: 036

• Message text: Template &1 under master policy number &2 is locked for usage

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PMG/GE_GEN_MPE036 - Template &1 under master policy number &2 is locked for usage ?

  The SAP error message /PMG/GE_GEN_MPE036 indicates that a specific template associated with a master policy number is locked for usage. This typically occurs in the context of SAP's insurance or financial modules, where templates are used for various processes such as policy management, claims processing, or reporting.
  Cause:
  
  Template Locking: The template may be locked due to ongoing processes, such as being in use by another user or process, or it may be locked for editing or approval.
  User Permissions: The user may not have the necessary permissions to access or modify the template.
  System Configuration: There may be system settings or configurations that prevent the template from being used.
  Data Integrity Checks: The system may have integrity checks that lock the template if certain conditions are not met.
  
  Solution:
  
  Check Template Status: Verify if the template is currently in use by another user or process. If so, wait until it is released.
  User Permissions: Ensure that the user has the appropriate permissions to access and use the template. This may involve checking user roles and authorizations in the SAP system.
  Unlock the Template: If you have the necessary permissions, you may be able to unlock the template through the SAP interface or by contacting your system administrator.
  Consult Documentation: Review any relevant documentation or guidelines provided by your organization regarding template usage and locking mechanisms.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP notes for further troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check for any SAP notes related to this error message for specific patches or updates that may address the issue.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing templates and policies, such as SPRO for configuration or SE11 for data dictionary.
  User Training: Ensure that users are trained on how to properly use templates and understand the locking mechanisms in place.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.