How To Fix /PMG/GE_COR021 - No correspondence business object found for master policy

SAP Error Message - Details

• Message type: E = Error

• Message class: /PMG/GE_COR -

• Message number: 021

• Message text: No correspondence business object found for master policy

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PMG/GE_COR021 - No correspondence business object found for master policy ?

  The SAP error message /PMG/GE_COR021 No correspondence business object found for master policy typically occurs in the context of SAP's Policy Management or Insurance modules. This error indicates that the system is unable to find a corresponding business object for a master policy when trying to perform an operation related to correspondence (such as generating letters, notifications, or other communications).
  Causes:
  
  Missing Correspondence Object: The most common cause is that the correspondence business object has not been defined or is missing in the system for the specified master policy.
  Configuration Issues: There may be configuration issues in the correspondence settings or the policy management settings that prevent the system from linking the correspondence to the master policy.
  Data Inconsistencies: There could be inconsistencies or missing data in the master policy or related objects that prevent the correspondence from being generated.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the correspondence objects.
  
  Solutions:
  
  
  Check Correspondence Configuration:
  
  Navigate to the configuration settings for correspondence in the SAP system.
  Ensure that the correspondence types and templates are correctly defined and linked to the master policy.
  
  
  
  Verify Master Policy Data:
  
  Check the master policy in question to ensure that all required data is present and correctly configured.
  Look for any missing or incorrect entries that might prevent the correspondence from being generated.
  
  
  
  Create Missing Correspondence Objects:
  
  If the correspondence object is indeed missing, you may need to create it manually or ensure that the relevant processes that should create it are functioning correctly.
  
  
  
  Check Authorizations:
  
  Ensure that the user attempting to generate the correspondence has the necessary authorizations to access the required business objects.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific version of the software you are using, as there may be known issues or patches available.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SPRO for configuration, or specific transaction codes related to policy management.
  SAP Notes: Search for SAP Notes related to the error message or the specific module you are working with, as they may contain fixes or workarounds.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.