How To Fix /PM0/AOOL_INSR_PLICY102 - Policy number for contract &1 not found in internal buffer

SAP Error Message - Details

• Message type: E = Error

• Message class: /PM0/AOOL_INSR_PLICY -

• Message number: 102

• Message text: Policy number for contract &1 not found in internal buffer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /PM0/AOOL_INSR_PLICY102 - Policy number for contract &1 not found in internal buffer ?

  The SAP error message /PM0/AOOL_INSR_PLICY102 indicates that the system is unable to find a specific policy number in the internal buffer for a given contract. This typically occurs in the context of insurance or contract management within the SAP system, particularly in modules related to insurance processing.
  Cause:
  
  Policy Not Loaded: The policy number you are trying to access may not have been loaded into the internal buffer. This can happen if the policy was recently created or modified and the buffer has not been refreshed.
  Incorrect Policy Number: The policy number provided may be incorrect or does not exist in the system.
  Data Synchronization Issues: There may be issues with data synchronization between different modules or systems, leading to the policy not being recognized.
  Authorization Issues: The user may not have the necessary authorizations to view the policy details.
  
  Solution:
  
  Refresh the Buffer: Try refreshing the internal buffer. This can often be done by reloading the relevant transaction or navigating away and back to the screen.
  Verify Policy Number: Double-check the policy number you are entering to ensure it is correct and exists in the system.
  Check Data Consistency: Ensure that the data in the system is consistent and that there are no pending updates or changes that need to be processed.
  Review Authorizations: Ensure that the user has the necessary permissions to access the policy information.
  Consult with IT Support: If the issue persists, it may be necessary to consult with your IT support team or SAP Basis team to investigate further, especially if there are underlying data issues or system errors.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to policy management, such as IP01 (Create Policy), IP02 (Change Policy), and IP03 (Display Policy).
  SAP Notes: Check the SAP Support Portal for any notes related to this error message. There may be specific patches or updates that address known issues.
  Documentation: Review the SAP documentation for the specific module you are working with (e.g., SAP FS-CD for Collections and Disbursements, SAP FS-ICM for Insurance Contract Management) for more context on policy handling.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the error message /PM0/AOOL_INSR_PLICY102.