How To Fix /PM0/ALT_CM_MESSAGE036 - Claim/benefit case reversed by this application cannot be reimplemented

SAP Error Message - Details

• Message type: E = Error

• Message class: /PM0/ALT_CM_MESSAGE -

• Message number: 036

• Message text: Claim/benefit case reversed by this application cannot be reimplemented

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PM0/ALT_CM_MESSAGE036 - Claim/benefit case reversed by this application cannot be reimplemented ?

  The SAP error message /PM0/ALT_CM_MESSAGE036 indicates that a claim or benefit case that has been reversed cannot be reimplemented. This typically occurs in the context of SAP's Claims Management or Benefits Administration modules, where certain actions on claims or benefits are restricted after they have been reversed.
  Cause:
  
  Reversal of Claim/Benefit: The primary cause of this error is that the claim or benefit case has already been reversed. Once a case is reversed, the system prevents any further processing to maintain data integrity and avoid inconsistencies.
  Business Rules: There may be specific business rules or configurations in place that prevent the reimplementation of reversed cases. This is often done to ensure compliance with legal or organizational policies.
  Status of the Case: The status of the claim or benefit case may not allow for reimplementation. For example, if the case is in a "reversed" or "closed" status, the system will not permit further actions.
  
  Solution:
  
  Check Case Status: Verify the status of the claim or benefit case in the system. If it is indeed reversed, you will need to assess whether it can be reactivated or if a new case needs to be created.
  Create a New Case: If reimplementation is not possible, consider creating a new claim or benefit case to address the issue that the reversed case was meant to resolve.
  Consult Documentation: Review the SAP documentation or configuration settings related to claims management to understand the specific rules governing case reversals and reimplementations.
  Contact Support: If you believe that the case should be reimplemented based on your business processes, consider reaching out to your SAP support team or consulting with an SAP expert to explore potential workarounds or adjustments to the configuration.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide guidance on handling reversed claims.
  Transaction Codes: Familiarize yourself with the transaction codes related to claims management (e.g., PM0C, PM0D) to navigate the system effectively.
  User Roles and Permissions: Ensure that you have the necessary permissions to perform actions on claims and benefits, as restrictions may also be related to user roles.
  
  By following these steps, you should be able to address the error and determine the appropriate course of action for your specific situation.