How To Fix /PM0/ALB_MESSAGES387 - Premium deposit deleted; adjust premium payer's payment method

SAP Error Message - Details

• Message type: E = Error

• Message class: /PM0/ALB_MESSAGES -

• Message number: 387

• Message text: Premium deposit deleted; adjust premium payer's payment method

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /PM0/ALB_MESSAGES387 - Premium deposit deleted; adjust premium payer's payment method ?

  The SAP error message /PM0/ALB_MESSAGES387 indicates that a premium deposit has been deleted, and it suggests that you need to adjust the payment method for the premium payer. This error typically arises in the context of insurance or financial modules within SAP, particularly when dealing with premium payments and deposits.
  Cause:
  
  Deleted Premium Deposit: The primary cause of this error is that a premium deposit that was previously recorded has been deleted. This could happen due to various reasons, such as manual deletion, data correction, or changes in the payment processing workflow.
  Payment Method Configuration: The payment method associated with the premium payer may not be correctly configured or may not be compatible with the current state of the premium deposit.
  Data Inconsistency: There may be inconsistencies in the data related to the premium payer, such as missing or incorrect information in the payment method settings.
  
  Solution:
  
  Check Premium Deposit Status: Verify the status of the premium deposit in the system. If it has been deleted, you may need to recreate it or adjust the related transactions accordingly.
  Adjust Payment Method:
  
  Navigate to the payment method settings for the premium payer.
  Ensure that the payment method is correctly configured and active.
  If necessary, change the payment method to one that is valid and compatible with the current premium deposit.
  
  
  Recreate the Premium Deposit: If the premium deposit was deleted in error, you may need to recreate it. Ensure that all relevant details are correctly entered.
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines for handling premium deposits and payment methods to ensure compliance with business processes.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to premium management and payment processing, such as FPAYH (Payment History) or FPM1 (Manage Premiums).
  User Roles and Authorizations: Ensure that you have the necessary authorizations to make changes to premium deposits and payment methods.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  Training and Documentation: Review any training materials or documentation related to premium management in your organization to understand the processes better.
  
  By following these steps, you should be able to resolve the error and ensure that the premium payer's payment method is correctly adjusted.