How To Fix /PM0/ALB_MESSAGES310 - The affected person must be an insured person

SAP Error Message - Details

• Message type: E = Error

• Message class: /PM0/ALB_MESSAGES -

• Message number: 310

• Message text: The affected person must be an insured person

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PM0/ALB_MESSAGES310 - The affected person must be an insured person ?

  The SAP error message /PM0/ALB_MESSAGES310 with the description "The affected person must be an insured person" typically occurs in the context of SAP's Human Capital Management (HCM) module, particularly when dealing with personnel administration or benefits management. This error indicates that the system is expecting the affected person (usually an employee or a dependent) to have valid insurance coverage or status, but it cannot find the necessary information.
  Cause:
  
  Missing Insurance Data: The affected person does not have the required insurance information in their employee record.
  Incorrect Status: The person's status may not be set to "insured" in the system, which is necessary for the transaction being performed.
  Data Entry Errors: There may be errors in the data entry, such as incorrect personnel numbers or missing fields.
  Configuration Issues: The system configuration may not be set up correctly to recognize the person as insured.
  
  Solution:
  
  Check Employee Records: Verify that the affected person's insurance data is correctly entered in the system. This includes checking their insurance status, coverage details, and any relevant dates.
  Update Status: If the person is indeed insured but the status is incorrect, update their status in the system to reflect that they are an insured person.
  Data Validation: Ensure that all required fields are filled out correctly and that there are no discrepancies in the data.
  Consult with HR: If you are unsure about the insurance status or how to update it, consult with your HR department or the person responsible for maintaining employee records.
  System Configuration: If the issue persists, it may be necessary to review the system configuration settings related to insurance and personnel administration. This may require assistance from an SAP consultant or system administrator.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the SAP HCM documentation for guidelines on managing employee insurance data and understanding the requirements for different transactions.
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem continues after following these steps, it may be beneficial to escalate the issue to your SAP support team for further investigation.