How To Fix /PM0/ABY_PP_CANCEL049 - Policy &1/Contract &2 not reset due to open lock

SAP Error Message - Details

• Message type: E = Error

• Message class: /PM0/ABY_PP_CANCEL -

• Message number: 049

• Message text: Policy &1/Contract &2 not reset due to open lock

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PM0/ABY_PP_CANCEL049 - Policy &1/Contract &2 not reset due to open lock ?

  The SAP error message /PM0/ABY_PP_CANCEL049 indicates that a policy or contract cannot be reset due to an open lock. This typically occurs in the context of contract management or policy management within the SAP system, particularly in modules related to insurance or financial services.
  Cause:
  
  
  Open Lock: The primary cause of this error is that the policy or contract is currently locked by another user or process. This can happen if:
  
  Another user is editing the same policy or contract.
  A background job is processing the policy or contract.
  There is a system error that has left the lock in place.
  
  
  
  Transaction State: The policy or contract may be in a state that does not allow it to be reset, such as being in the middle of a transaction or having pending changes.
  
  
  Solution:
  
  
  Check Locks: 
  
  Use transaction code SM12 to check for existing locks on the policy or contract. You can search for locks by user or object type.
  If you find a lock that is no longer needed, you can delete it (if you have the necessary authorizations).
  
  
  
  Wait for Release: If the lock is held by another user or a background job, you may need to wait until the other user completes their transaction or the job finishes.
  
  
  Communicate with Users: If you identify that another user is working on the same contract, communicate with them to understand their progress and when they expect to release the lock.
  
  
  System Administration: If the lock persists and you cannot identify the cause, it may require intervention from a system administrator to investigate further.
  
  
  Review Transaction Logic: Ensure that the logic in your transaction does not inadvertently leave locks in place. This may involve reviewing custom code or configurations.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SM12 (Display and Delete Locks)
  SM21 (System Log)
  ST22 (Dump Analysis) to check for any system errors that might be causing the lock.
  
  
  
  Documentation: Review SAP documentation or notes related to contract management and locking mechanisms to understand how locks are managed in your specific version of SAP.
  
  
  Support: If the issue persists and you cannot resolve it, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  
  By following these steps, you should be able to identify the cause of the lock and take appropriate action to resolve the error message.