How To Fix /PM0/ABX_BTX_SRVC013 - Loading of information on the policy failed

SAP Error Message - Details

• Message type: E = Error

• Message class: /PM0/ABX_BTX_SRVC -

• Message number: 013

• Message text: Loading of information on the policy failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /PM0/ABX_BTX_SRVC013 - Loading of information on the policy failed ?

  The SAP error message /PM0/ABX_BTX_SRVC013 Loading of information on the policy failed typically indicates an issue with retrieving or processing policy-related data in the SAP system, particularly in the context of the SAP Policy Management or similar modules.
  Possible Causes:
  
  Data Inconsistency: There may be inconsistencies in the policy data stored in the database, which can prevent the system from loading the required information.
  Authorization Issues: The user may not have the necessary authorizations to access the policy data.
  Configuration Errors: Incorrect configuration settings in the SAP system related to policy management could lead to this error.
  System Performance: If the system is under heavy load or if there are performance issues, it may fail to load the required data.
  Missing or Corrupted Data: Required data for the policy may be missing or corrupted in the database.
  
  Solutions:
  
  Check Data Consistency: Use transaction codes like SE11 or SE16 to check the relevant database tables for inconsistencies or missing