How To Fix /PM0/ABX_BTX_SRVC013 - Loading of information on the policy failed

SAP Error Message - Details

• Message type: E = Error

• Message class: /PM0/ABX_BTX_SRVC -

• Message number: 013

• Message text: Loading of information on the policy failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PM0/ABX_BTX_SRVC013 - Loading of information on the policy failed ?

  The SAP error message /PM0/ABX_BTX_SRVC013 Loading of information on the policy failed typically indicates an issue with retrieving or processing policy-related data in the SAP system, particularly in the context of the SAP Policy Management or similar modules.
  Possible Causes:
  
  Data Inconsistency: There may be inconsistencies in the policy data stored in the database, which can prevent the system from loading the required information.
  Authorization Issues: The user may not have the necessary authorizations to access the policy data.
  Configuration Errors: Incorrect configuration settings in the SAP system related to policy management could lead to this error.
  System Performance: If the system is under heavy load or if there are performance issues, it may fail to load the required data.
  Missing or Corrupted Data: Required data for the policy may be missing or corrupted in the database.
  
  Solutions:
  
  Check Data Consistency: Use transaction codes like SE11 or SE16 to check the relevant database tables for inconsistencies or missing entries.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the policy data. This can be checked in transaction SU53 or by consulting with your security team.
  Configuration Review: Review the configuration settings related to policy management. Ensure that all necessary settings are correctly configured.
  System Performance Monitoring: Check system performance metrics to see if there are any bottlenecks. You may need to optimize the system or schedule heavy processes during off-peak hours.
  Data Recovery: If data is found to be missing or corrupted, you may need to restore it from a backup or re-enter the necessary information.
  Check Logs: Review the application logs (transaction SLG1) for more detailed error messages that can provide additional context on the failure.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. SAP Notes often contain patches or workarounds for known issues.
  Documentation: Refer to the official SAP documentation for policy management to understand the expected behavior and configuration settings.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.