How To Fix /PM0/ABT_OM013 - Communication error with external system occurred (&1 &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: /PM0/ABT_OM -

• Message number: 013

• Message text: Communication error with external system occurred (&1 &2)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PM0/ABT_OM013 - Communication error with external system occurred (&1 &2) ?

  The SAP error message /PM0/ABT_OM013 Communication error with external system occurred (&1 &2) typically indicates that there is a communication issue between the SAP system and an external system. This could be due to various reasons, such as network issues, configuration problems, or issues with the external system itself.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the external system, such as firewall settings, network outages, or incorrect IP addresses.
  Configuration Errors: The configuration settings in SAP for the external system may be incorrect. This includes settings related to RFC (Remote Function Call), HTTP connections, or other communication protocols.
  External System Issues: The external system may be down, misconfigured, or experiencing its own internal errors.
  Timeouts: The communication may be timing out due to long processing times or heavy load on the external system.
  Authorization Issues: The user credentials or authorizations used for the communication may not be valid or may lack the necessary permissions.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the SAP system can reach the external system. You can use tools like ping or traceroute to diagnose network issues.
  Review Configuration Settings: Verify the configuration settings in SAP for the external system. Check the RFC destinations, HTTP connections, or any other relevant settings.
  Monitor External System: Check the status of the external system to ensure it is operational. Look for any logs or error messages that might indicate issues on that side.
  Increase Timeout Settings: If timeouts are suspected, consider increasing the timeout settings in the SAP system for the communication with the external system.
  Check Authorizations: Ensure that the user credentials being used for the communication have the necessary authorizations to access the external system.
  Consult Logs: Review the SAP application logs (transaction SLG1) and the external system logs for any additional error messages or clues.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SM59 (for RFC destinations) to check the configuration and connectivity.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the documentation for the specific external system you are trying to communicate with, as it may have specific requirements or configurations needed for successful communication.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP Basis team or the support team for the external system for further assistance.