How To Fix /PM0/ABT_CM_MESSAGE361 - Claim &1 sequence number &2 already exists and will be overwritten

SAP Error Message - Details

• Message type: E = Error

• Message class: /PM0/ABT_CM_MESSAGE -

• Message number: 361

• Message text: Claim &1 sequence number &2 already exists and will be overwritten

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PM0/ABT_CM_MESSAGE361 - Claim &1 sequence number &2 already exists and will be overwritten ?

  The SAP error message /PM0/ABT_CM_MESSAGE361 indicates that there is a claim with the same sequence number that already exists in the system. This typically occurs in the context of claims management, where each claim is expected to have a unique sequence number. When you attempt to create or update a claim with a sequence number that already exists, the system generates this error message to prevent data duplication.
  Cause:
  
  Duplicate Entry: The most common cause is that a claim with the same sequence number has already been entered into the system.
  Data Migration Issues: If data was migrated from another system, there may be conflicts with existing sequence numbers.
  Concurrent Processing: If multiple users are processing claims simultaneously, one user may create a claim with a sequence number that another user is also trying to use.
  
  Solution:
  
  Check Existing Claims: Before creating a new claim, check the existing claims in the system to ensure that the sequence number you are trying to use is not already in use.
  Use a Unique Sequence Number: If the sequence number is already in use, generate a new, unique sequence number for the claim you are trying to create or update.
  Review Data Migration: If this issue arose after a data migration, review the migration process to ensure that sequence numbers were handled correctly and that there are no duplicates.
  Locking Mechanism: Implement a locking mechanism to prevent multiple users from creating claims with the same sequence number simultaneously.
  Consult Documentation: Review SAP documentation or consult with your SAP support team for specific guidelines related to claims management in your version of SAP.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for claims management, such as PM01 for creating claims or PM02 for displaying them.
  SAP Notes: Check SAP Notes for any known issues or patches related to claims management and sequence number handling.
  User Authorization: Ensure that users have the appropriate authorizations to create or modify claims, as insufficient permissions can sometimes lead to unexpected errors.
  
  If the problem persists after trying the above solutions, it may be beneficial to engage with your SAP support team or consult the SAP community for further assistance.