How To Fix /PM0/ABT_CM_MESSAGE170 - Payment frequency cannot be changed due to open claim

SAP Error Message - Details

• Message type: E = Error

• Message class: /PM0/ABT_CM_MESSAGE -

• Message number: 170

• Message text: Payment frequency cannot be changed due to open claim

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /PM0/ABT_CM_MESSAGE170 - Payment frequency cannot be changed due to open claim ?

  The SAP error message /PM0/ABT_CM_MESSAGE170 indicates that a payment frequency cannot be changed because there is an open claim associated with the transaction. This typically occurs in the context of contract management or claims processing within SAP, where certain parameters are locked due to ongoing processes.
  Cause:
  
  Open Claims: The primary reason for this error is that there are open claims linked to the contract or payment frequency you are trying to change. The system prevents changes to ensure data integrity and avoid inconsistencies in financial transactions.
  Contract Status: The contract may be in a status that does not allow changes to payment terms or frequency.
  Dependencies: There may be dependencies on other processes or documents that are currently active, which restrict changes to the payment frequency.
  
  Solution:
  
  Check Open Claims: Review the claims associated with the contract. You can do this by navigating to the claims management module and checking for any open claims that might be linked to the contract.
  Close or Resolve Claims: If possible, close or resolve the open claims. This may involve processing the claims, making necessary adjustments, or completing any required documentation.
  Change Contract Status: If the contract status is preventing changes, you may need to change the status of the contract to allow for modifications. Ensure that you have the necessary authorizations to do this.
  Consult Documentation: Review the relevant SAP documentation or user manuals for specific instructions on handling claims and contracts in your version of SAP.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide guidance based on your specific configuration and business processes.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW33 (Display Order), IW32 (Change Order), or any specific transaction related to claims management.
  User Authorizations: Ensure that you have the necessary authorizations to make changes to contracts and claims.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  Training: Consider training sessions or workshops on contract management and claims processing in SAP to better understand the system's behavior and restrictions.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate actions to resolve it.