How To Fix /PM0/ABT_CM_MESSAGE137 - Navigation to Claims Management system failed

SAP Error Message - Details

• Message type: E = Error

• Message class: /PM0/ABT_CM_MESSAGE -

• Message number: 137

• Message text: Navigation to Claims Management system failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PM0/ABT_CM_MESSAGE137 - Navigation to Claims Management system failed ?

  The SAP error message /PM0/ABT_CM_MESSAGE137 indicating "Navigation to Claims Management system failed" typically arises in the context of the Claims Management module within SAP. This error can occur due to various reasons, including configuration issues, system connectivity problems, or authorization issues.
  Possible Causes:
  
  
  Configuration Issues: The Claims Management system may not be properly configured in the SAP system. This could include missing or incorrect settings in the relevant customizing transactions.
  
  
  System Connectivity: There may be issues with the connection between the SAP system and the Claims Management system. This could be due to network issues, incorrect URLs, or service unavailability.
  
  
  Authorization Problems: The user may not have the necessary authorizations to access the Claims Management system. This can lead to navigation failures.
  
  
  Technical Issues: There could be underlying technical issues, such as problems with the web services or APIs that facilitate the connection to the Claims Management system.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings for the Claims Management system in SAP. Ensure that all necessary parameters are correctly set up. This may involve checking transaction codes like SPRO for customizing settings.
  
  
  Verify Connectivity: Test the connectivity to the Claims Management system. This can be done by checking network settings, ensuring that the correct URLs are being used, and confirming that the Claims Management system is up and running.
  
  
  Review Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to access the Claims Management system. This may involve working with your SAP security team.
  
  
  Check Logs: Look at the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the failure.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to Claims Management for any known issues or additional troubleshooting steps.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may have specific patches or updates that address the issue.
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  System Updates: Ensure that your SAP system is up to date with the latest patches and updates, as these can sometimes resolve known issues.
  
  By following these steps, you should be able to identify and resolve the cause of the error message related to navigation to the Claims Management system.