How To Fix /PM0/ABT_CM_MESSAGE028 - Unique determination of policy not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: /PM0/ABT_CM_MESSAGE -

• Message number: 028

• Message text: Unique determination of policy not possible

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PM0/ABT_CM_MESSAGE028 - Unique determination of policy not possible ?

  The SAP error message /PM0/ABT_CM_MESSAGE028 indicating "Unique determination of policy not possible" typically arises in the context of SAP's Advanced Business Application Programming (ABAP) or when dealing with policy management in SAP systems, particularly in the area of contract management or policy determination.
  Cause:
  This error usually occurs when the system is unable to uniquely determine a policy based on the criteria provided. This can happen due to several reasons, including:
  
  Ambiguous Data: There may be multiple policies that match the criteria specified in the transaction or process, leading to ambiguity.
  Missing or Incorrect Configuration: The configuration settings for policy determination may not be set up correctly, leading to multiple valid options.
  Data Inconsistencies: There may be inconsistencies in the master data or transactional data that prevent the system from identifying a unique policy.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or access certain policies, leading to confusion in policy determination.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Policy Configuration:
  
  Review the configuration settings for policy determination in the relevant module (e.g., Contract Management, Insurance, etc.).
  Ensure that the criteria for policy determination are correctly defined and that there are no overlapping conditions.
  
  
  
  Data Review:
  
  Examine the data being used for policy determination. Ensure that there are no duplicate entries or conflicting data that could lead to multiple matches.
  Check the master data for any inconsistencies that might affect policy determination.
  
  
  
  Refine Selection Criteria:
  
  If possible, refine the selection criteria used in the transaction to narrow down the options and help the system identify a unique policy.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access the policies in question. If not, work with your SAP security team to resolve any authorization issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to policy determination for any specific guidance or known issues.
  
  
  
  Debugging:
  
  If you have access to development tools, consider debugging the process to identify where the determination is failing.
  
  
  
  SAP Support:
  
  If the issue persists, consider reaching out to SAP support for assistance. Provide them with detailed information about the error, including the context in which it occurs and any relevant configuration settings.
  
  
  
  Related Information:
  
  Transaction Codes: Depending on the module, you may need to look into specific transaction codes related to policy management or contract management.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.