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How To Fix /PM0/ABP_SBJ_MSG077 - Insured person &1 is not identical to policyholder


SAP Error Message - Details

  • Message type: E = Error

  • Message class: /PM0/ABP_SBJ_MSG -

  • Message number: 077

  • Message text: Insured person &1 is not identical to policyholder

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



    What else can you do?

    First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

    Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

    You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.


Smart SAP Assistant

  • What is the cause and solution for SAP error message /PM0/ABP_SBJ_MSG077 - Insured person &1 is not identical to policyholder ?

    The SAP error message /PM0/ABP_SBJ_MSG077 indicates that there is a mismatch between the insured person and the policyholder in the system. This error typically arises in the context of insurance or benefits management within SAP, particularly when dealing with policies that involve multiple parties.

    Cause:

    The error occurs when the system detects that the insured person (the individual covered by the insurance policy) is not the same as the policyholder (the individual or entity that owns the policy). This can happen due to various reasons, such as:

    1. Data Entry Errors: Incorrect data entry when creating or updating the policy.
    2. Configuration Issues: Incorrect configuration in the insurance module that does not allow for the intended relationship between the insured person and the policyholder.
    3. Business Rules: Specific business rules that require the insured person to be the same as the policyholder, which may not be met in the current transaction.

    Solution:

    To resolve this error, you can take the following steps:

    1. Verify Data: Check the entries for both the insured person and the policyholder. Ensure that the correct individuals are assigned to each role.

    2. Update Records: If there is a mismatch, update the records to ensure that the insured person is correctly identified as the policyholder, if that is the intended relationship.

    3. Review Configuration: If the business logic allows for different individuals to be the insured person and the policyholder, review the configuration settings in the SAP system to ensure that it supports this scenario.

    4. Consult Documentation: Refer to the SAP documentation or help files related to the insurance module for specific guidelines on handling insured persons and policyholders.

    5. Contact Support: If the issue persists after verifying the data and configuration, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.

    Related Information:

    • Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to insurance management, such as creating or modifying policies.
    • User Roles: Ensure that the user roles and authorizations are correctly set up to allow for the necessary changes to be made.
    • Testing: After making changes, conduct thorough testing to ensure that the error does not recur and that the system behaves as expected.

    By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.

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