How To Fix /PM0/ABP_DUALCONTROL005 - Dual control required; Contract, coverage, total benefit

SAP Error Message - Details

• Message type: E = Error

• Message class: /PM0/ABP_DUALCONTROL -

• Message number: 005

• Message text: Dual control required; Contract, coverage, total benefit

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PM0/ABP_DUALCONTROL005 - Dual control required; Contract, coverage, total benefit ?

  The SAP error message /PM0/ABP_DUALCONTROL005 indicates that dual control is required for a specific action related to contracts, coverage, or total benefits in the SAP system. This is typically part of a governance or compliance process to ensure that sensitive transactions are reviewed and approved by more than one person, thereby reducing the risk of fraud or errors.
  Cause:
  The error occurs when a user attempts to perform an action that requires dual control, but the necessary approvals or checks have not been completed. This could happen in scenarios such as:
  
  Creating or modifying a contract.
  Adjusting coverage details.
  Changing total benefits associated with a contract.
  
  Solution:
  To resolve this error, follow these steps:
  
  
  Check Dual Control Settings: Verify the dual control settings in your SAP system. Ensure that the configuration is set up correctly for the relevant transactions.
  
  
  Complete Required Approvals: Identify the pending approvals that are required for the action you are trying to perform. This may involve:
  
  Notifying the second approver to review and approve the transaction.
  Checking the workflow or approval process to see if there are any pending tasks.
  
  
  
  Review User Roles and Permissions: Ensure that the users involved in the dual control process have the appropriate roles and permissions to approve or reject the transaction.
  
  
  Consult Documentation: Refer to your organization's internal documentation or SAP help resources for specific procedures related to dual control in your environment.
  
  
  Contact SAP Support: If the issue persists or if you need further assistance, consider reaching out to SAP support or your internal IT team for help.
  
  
  Related Information:
  
  Dual Control Concept: Dual control is a common practice in many organizations to enhance security and compliance. It typically requires two individuals to be involved in critical processes.
  SAP Configuration: The dual control feature can be configured in various modules within SAP, such as SAP Financials, SAP Insurance, etc. The specific configuration steps may vary based on the module and version of SAP you are using.
  Training and Awareness: Ensure that all users involved in processes requiring dual control are trained on the importance of this practice and how to navigate the approval workflows in SAP.
  
  By following these steps, you should be able to address the error message and ensure compliance with your organization's dual control requirements.