How To Fix /PM0/ABP_BIZPRC326 - Cannot find key of policy/contract

SAP Error Message - Details

• Message type: E = Error

• Message class: /PM0/ABP_BIZPRC -

• Message number: 326

• Message text: Cannot find key of policy/contract

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /PM0/ABP_BIZPRC326 - Cannot find key of policy/contract ?

  The SAP error message /PM0/ABP_BIZPRC326 Cannot find key of policy/contract typically indicates that the system is unable to locate a specific policy or contract key that is required for processing a business transaction. This error can occur in various contexts, such as during the execution of a transaction related to contract management, policy management, or business process execution.
  Causes:
  
  Missing or Incorrect Key: The key for the policy or contract may not exist in the database, or it may have been entered incorrectly.
  Data Inconsistency: There may be inconsistencies in the data, such as missing entries in related tables.
  Authorization Issues: The user may not have the necessary authorizations to access the policy or contract.
  Configuration Issues: There may be configuration problems in the system that prevent the proper retrieval of the policy or contract.
  System Updates or Changes: Recent updates or changes to the system may have affected the availability of the policy or contract.
  
  Solutions:
  
  Verify Key Entry: Check the key you are using to ensure it is correct and exists in the system. You can do this by searching for the policy or contract in the relevant transaction.
  Check Data Consistency: Use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to check the relevant tables for the existence of the policy or contract.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the policy or contract. This can be checked in transaction SU53 or by consulting with your security team.
  Consult Configuration: Review the configuration settings related to policy and contract management to ensure everything is set up correctly.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the documentation for the specific module you are working with (e.g., Contract Management, Policy Management) for any additional insights or best practices.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.