How To Fix /PM0/ABJ_MSG168 - You can only reverse a claim/benefit case in the Reset business process

SAP Error Message - Details

• Message type: E = Error

• Message class: /PM0/ABJ_MSG -

• Message number: 168

• Message text: You can only reverse a claim/benefit case in the Reset business process

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PM0/ABJ_MSG168 - You can only reverse a claim/benefit case in the Reset business process ?

  The SAP error message /PM0/ABJ_MSG168 indicates that you are attempting to reverse a claim or benefit case in a business process that does not allow for such an action. This error typically arises in the context of the SAP Claims Management module, where specific business processes dictate how claims and benefits can be managed.
  Cause:
  The error occurs because the system is enforcing business rules that restrict the reversal of claims or benefit cases to only those that are in the "Reset" business process. This means that the claim or benefit case you are trying to reverse is not in the correct status or process that allows for a reversal.
  Solution:
  To resolve this error, you should follow these steps:
  
  
  Check the Status of the Claim/Benefit Case: Verify the current status of the claim or benefit case you are trying to reverse. Ensure that it is indeed in the "Reset" business process.
  
  
  Change the Business Process: If the claim or benefit case is not in the "Reset" process, you may need to change its status or move it to the appropriate business process that allows for reversal.
  
  
  Consult Documentation: Review the SAP documentation or your organization's internal guidelines regarding the claims management process to understand the specific conditions under which reversals are permitted.
  
  
  Contact Support: If you are unsure how to proceed or if the claim should be in the "Reset" process but is not, consider reaching out to your SAP support team or a functional consultant who specializes in SAP Claims Management for further assistance.
  
  
  Related Information:
  
  Business Process Configuration: Understanding how your organization has configured the claims management processes in SAP can provide insights into why certain actions are restricted.
  User Authorizations: Ensure that you have the necessary authorizations to perform the actions you are attempting. Sometimes, restrictions can also be due to user role limitations.
  SAP Notes and Community: Check SAP Notes for any known issues or updates related to this error message. The SAP Community forums can also be a valuable resource for finding solutions from other users who may have encountered the same issue.
  
  By following these steps, you should be able to address the error and proceed with the necessary actions regarding the claim or benefit case.