How To Fix /PM0/ABB_MESSAGES771 - Policy &1: User &3 is currently processing contract &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /PM0/ABB_MESSAGES -

• Message number: 771

• Message text: Policy &1: User &3 is currently processing contract &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PM0/ABB_MESSAGES771 - Policy &1: User &3 is currently processing contract &2 ?

  The SAP error message /PM0/ABB_MESSAGES771 indicates that a specific user is currently processing a contract, which prevents other users from accessing or modifying that contract simultaneously. This is a common issue in systems where multiple users may need to work on the same data, and it helps to maintain data integrity by preventing concurrent modifications.
  Cause:
  
  Locking Mechanism: SAP uses a locking mechanism to ensure that when one user is processing a contract, no other user can make changes to it until the first user has completed their task. This is to prevent data inconsistencies.
  Long Processing Time: The user who has locked the contract may be taking longer than expected to complete their task.
  Session Left Open: The user may have left their session open, which keeps the lock active.
  
  Solution:
  
  Wait for Completion: If the user who is processing the contract is known, you may need to wait until they finish their task.
  Contact the User: If possible, reach out to the user who is processing the contract to see if they can complete their work or release the lock.
  Check for Active Sessions: Use transaction codes like SM12 (to view and manage locks) to check if the user is still active. If the user is no longer working on the contract, you may be able to delete the lock.
  System Administrator Intervention: If the lock is not being released and the user is unavailable, a system administrator may need to intervene to release the lock. This should be done with caution to avoid data loss or corruption.
  Review Process: If this issue occurs frequently, it may be worth reviewing the process to see if there are ways to optimize it or to implement better user training to avoid long processing times.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM12 (to view locks), SM21 (to check system logs), and SM37 (to monitor job status) for troubleshooting.
  User Training: Ensure that users are trained on how to properly close their sessions and complete their tasks efficiently to minimize locking issues.
  System Configuration: Review the system configuration to ensure that locking mechanisms are set up correctly and that they align with business processes.
  
  If the problem persists, consider reaching out to your SAP support team for further assistance.