How To Fix /PM0/ABB_MESSAGES396 - Creditor and insured person are identical

SAP Error Message - Details

• Message type: E = Error

• Message class: /PM0/ABB_MESSAGES -

• Message number: 396

• Message text: Creditor and insured person are identical

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PM0/ABB_MESSAGES396 - Creditor and insured person are identical ?

  The SAP error message /PM0/ABB_MESSAGES396 indicates that there is a conflict where the creditor and the insured person are identified as the same entity. This typically occurs in scenarios involving insurance or financial transactions where the system expects the creditor (the party receiving payment) and the insured person (the party covered by the insurance) to be distinct.
  Cause:
  
  Data Entry Error: The most common cause is that during data entry, the same individual or entity has been mistakenly entered as both the creditor and the insured person.
  Configuration Issues: There may be issues in the configuration of the system that do not properly differentiate between the two roles.
  Business Logic: The business rules defined in the system may require that these two roles must always be distinct for compliance or operational reasons.
  
  Solution:
  
  Review Data Entries: Check the entries for the transaction or record that triggered the error. Ensure that the creditor and the insured person are indeed different entities. If they are the same, you may need to adjust the data accordingly.
  Modify the Transaction: If the transaction allows, modify the creditor or insured person to ensure they are not identical. This may involve selecting a different creditor or creating a new entry for one of the roles.
  Consult Configuration: If the issue persists, consult with your SAP configuration team to review the settings related to creditors and insured persons. Ensure that the system is set up correctly to handle these roles.
  Business Process Review: If this situation arises frequently, it may be worth reviewing the business processes to determine if there is a need for a change in how these roles are defined or managed.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the relevant SAP documentation for the module you are working with (e.g., SAP Insurance, SAP Financials) to understand the expected behavior regarding creditors and insured persons.
  User Forums: Consider searching or posting in SAP community forums or user groups for additional insights from other users who may have encountered the same issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to engage with SAP support for further assistance.