How To Fix /PLMI/GSS_B2B004 - Synchronization does not exist or access authorizations are missing

SAP Error Message - Details

• Message type: E = Error

• Message class: /PLMI/GSS_B2B -

• Message number: 004

• Message text: Synchronization does not exist or access authorizations are missing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PLMI/GSS_B2B004 - Synchronization does not exist or access authorizations are missing ?

  The SAP error message /PLMI/GSS_B2B004 Synchronization does not exist or access authorizations are missing typically occurs in the context of SAP's Business-to-Business (B2B) integration scenarios, particularly when dealing with the SAP Process Integration (PI) or SAP Cloud Platform Integration (CPI) environments. This error indicates that there is an issue with the synchronization process, which could be due to a missing synchronization entry or insufficient access authorizations for the user or system trying to perform the synchronization.
  Causes:
  
  
  Missing Synchronization Entry: The synchronization object that the system is trying to access does not exist in the database. This could happen if the synchronization was not set up correctly or if it was deleted.
  
  
  Insufficient Authorizations: The user or service account attempting to perform the synchronization does not have the necessary authorizations to access the synchronization object. This could be due to missing roles or permissions in the SAP system.
  
  
  Configuration Issues: There may be configuration issues in the B2B setup, such as incorrect settings in the integration scenario or missing configuration in the middleware.
  
  
  Technical Issues: There could be underlying technical issues, such as connectivity problems between systems or issues with the middleware.
  
  
  Solutions:
  
  
  Check Synchronization Configuration:
  
  Verify that the synchronization object exists in the system. You can do this by checking the relevant configuration settings in the SAP system or middleware.
  If the synchronization object is missing, you may need to recreate it or ensure that the setup process was completed successfully.
  
  
  
  Review User Authorizations:
  
  Check the user roles and authorizations for the user or service account that is encountering the error. Ensure that the necessary permissions are granted to access the synchronization objects.
  You can use transaction codes like SU01 to manage user authorizations and PFCG to manage roles.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation related to B2B integration and synchronization processes to ensure that all necessary steps have been followed during the setup.
  
  
  
  Check Middleware Configuration:
  
  If you are using SAP PI or CPI, check the configuration settings in the middleware to ensure that they are correctly set up for the synchronization process.
  
  
  
  System Logs and Traces:
  
  Check system logs and traces for more detailed error messages that could provide additional context about the issue. Use transaction codes like SLG1 for application logs.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for B2B integration and synchronization processes for best practices and troubleshooting tips.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.