How To Fix /PLMI/ECR_BO104 - Both simple and multilevel signature cannot be active at the same time

SAP Error Message - Details

• Message type: E = Error

• Message class: /PLMI/ECR_BO -

• Message number: 104

• Message text: Both simple and multilevel signature cannot be active at the same time

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PLMI/ECR_BO104 - Both simple and multilevel signature cannot be active at the same time ?

  The SAP error message /PLMI/ECR_BO104 indicates that both simple and multilevel signatures are being activated simultaneously in the system, which is not allowed. This error typically arises in the context of electronic document management or workflows where digital signatures are involved.
  Cause:
  The error occurs because the system is configured to use both simple signatures (which are typically single-level signatures) and multilevel signatures (which involve multiple levels of approval or signing). SAP does not allow both types of signatures to be active at the same time due to potential conflicts in the signing process.
  Solution:
  To resolve this error, you need to decide which type of signature you want to use and deactivate the other. Here are the steps to do this:
  
  
  Access the Configuration Settings:
  
  Go to the relevant configuration transaction in SAP (this could be in SPRO or a specific customizing transaction related to electronic signatures).
  
  
  
  Check Signature Settings:
  
  Look for the settings related to electronic signatures or document management.
  Identify where the simple and multilevel signature options are configured.
  
  
  
  Deactivate One of the Signature Types:
  
  If you want to use simple signatures, ensure that the multilevel signature option is deactivated.
  Conversely, if you prefer multilevel signatures, deactivate the simple signature option.
  
  
  
  Save Changes:
  
  After making the necessary changes, save your configuration.
  
  
  
  Test the Configuration:
  
  Perform a test to ensure that the error no longer occurs and that the desired signature functionality works as expected.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for detailed information on configuring electronic signatures and understanding the implications of each type.
  SAP Notes: Check for any relevant SAP Notes that might provide additional insights or updates regarding this error message.
  User Roles and Authorizations: Ensure that the user roles and authorizations are correctly set up to allow changes to signature configurations.
  Consult with SAP Basis or Security Team: If you are unsure about the implications of changing signature settings, consult with your SAP Basis or security team for guidance.
  
  By following these steps, you should be able to resolve the error and configure the signature settings according to your business requirements.