How To Fix PLM_SE_EAM_SC023 - Exactly-once request timed out (message UUID &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: PLM_SE_EAM_SC - Messages for PLM Services

• Message number: 023

• Message text: Exactly-once request timed out (message UUID &1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PLM_SE_EAM_SC023 - Exactly-once request timed out (message UUID &1) ?

  The SAP error message PLM_SE_EAM_SC023, which indicates that an "Exactly-once request timed out (message UUID &1)," typically occurs in the context of SAP's Event Management or Process Integration scenarios. This error suggests that a request sent to the system did not receive a response within the expected time frame, leading to a timeout.
  Causes:
  
  Network Issues: There may be network latency or connectivity problems between the systems involved in the communication.
  System Performance: The SAP system may be experiencing high load or performance issues, causing delays in processing requests.
  Configuration Issues: Incorrect configuration in the middleware or integration settings can lead to timeouts.
  Long-Running Processes: If the process being executed takes longer than expected, it may exceed the timeout threshold.
  Message Queue Issues: Problems with the message queue or broker can also lead to timeouts.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues between the systems. Use tools to monitor network performance and connectivity.
  Monitor System Performance: Check the performance of the SAP system and the database. Look for any bottlenecks or resource constraints (CPU, memory, etc.).
  Adjust Timeout Settings: If the process is expected to take longer, consider increasing the timeout settings in the relevant configuration (e.g., in the Integration Engine or the application settings).
  Review Configuration: Verify the configuration settings for the integration scenario. Ensure that all parameters are set correctly and that there are no discrepancies.
  Analyze Long-Running Processes: Use transaction codes like ST22 (dump analysis) or SM21 (system log) to identify any long-running processes or errors that may be causing the timeout.
  Check Message Queues: If using a message broker, check the status of the message queues to ensure they are functioning correctly and not overloaded.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes like SM37 (job monitoring), SM58 (asynchronous RFC), and SLG1 (application log) for monitoring and troubleshooting.
  Documentation: Review SAP documentation related to Event Management and Process Integration for best practices and configuration guidelines.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage SAP support for further assistance, providing them with detailed logs and error messages for analysis.