How To Fix /PICM/UI130 - CEA Creation is not allowed; Please complete the one which is in process

SAP Error Message - Details

• Message type: E = Error

• Message class: /PICM/UI -

• Message number: 130

• Message text: CEA Creation is not allowed; Please complete the one which is in process

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PICM/UI130 - CEA Creation is not allowed; Please complete the one which is in process ?

  The SAP error message /PICM/UI130 CEA Creation is not allowed; Please complete the one which is in process typically occurs in the context of the SAP Customer Experience (CX) or SAP Commerce Cloud environments, particularly when dealing with Customer Engagement Applications (CEA). This error indicates that there is an ongoing process that needs to be completed before a new CEA can be created.
  Cause:
  
  Ongoing Process: The most common cause of this error is that there is an existing CEA process that has not been completed. This could be due to a pending approval, a transaction that is still being processed, or an incomplete task.
  System Lock: Sometimes, the system may have a lock on the CEA due to a previous operation that did not finish correctly, leading to the inability to start a new one.
  User Session: If multiple sessions are open for the same user, it may lead to conflicts in processing CEAs.
  
  Solution:
  
  Complete the Ongoing Process: Check for any ongoing CEA processes. You can do this by navigating to the relevant transaction or application where the CEA is being processed. Complete or cancel the ongoing process if it is no longer needed.
  Check for Locks: If you suspect that a lock is causing the issue, you can use transaction codes like SM12 to check for and delete any locks that may be preventing the creation of a new CEA.
  Session Management: Ensure that you are not logged into multiple sessions that may be conflicting. Log out of any unnecessary sessions and try again.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue. You can use transaction codes like SLG1 to check application logs.
  Contact Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to check locks), SLG1 (to view application logs), and SM21 (to check system logs).
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific fixes or patches.
  Documentation: Review the official SAP documentation for Customer Engagement Applications for any specific guidelines or troubleshooting steps related to CEAs.
  
  By following these steps, you should be able to resolve the error and successfully create a new CEA.