How To Fix PHIL123 - Correspondence types do not match

SAP Error Message - Details

• Message type: E = Error

• Message class: PHIL - Singapore and the Philippines

• Message number: 123

• Message text: Correspondence types do not match

What causes this issue?

The offical receipt was originally created by a different
correspondence type, either SAPP1 or SAPP2.

How to fix this error?

To print the official receipt, use a different print program.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PHIL123 - Correspondence types do not match ?

  The SAP error message PHIL123, which states "Correspondence types do not match," typically occurs in the context of processing correspondence in SAP systems, particularly in modules related to Human Capital Management (HCM) or Payroll. This error indicates that there is a mismatch between the correspondence types being used in a specific transaction or process.
  Cause:
  
  
  Mismatch in Correspondence Types: The error usually arises when the correspondence type defined in the system does not match the expected type for the transaction being processed. This could happen if:
  
  The correspondence type is incorrectly configured.
  The correspondence type used in the document or transaction does not align with the type expected by the system.
  There are changes in the configuration that have not been properly updated in related documents.
  
  
  
  Configuration Issues: If the correspondence types are not set up correctly in the customizing settings, it can lead to this error.
  
  
  Data Entry Errors: Manual entry errors when specifying correspondence types can also lead to mismatches.
  
  
  Solution:
  
  
  Check Configuration: 
  
  Go to the customizing settings in SAP (transaction code SPRO) and navigate to the relevant section for correspondence types.
  Ensure that the correspondence types are correctly defined and that they match the expected types for the transaction you are trying to process.
  
  
  
  Review Transaction Data:
  
  Check the specific transaction or document that is causing the error. Ensure that the correspondence type used matches the type expected by the system.
  If necessary, correct the correspondence type in the transaction.
  
  
  
  Consult Documentation: 
  
  Review any relevant documentation or guidelines for the specific process you are working on to ensure that you are using the correct correspondence types.
  
  
  
  Testing: 
  
  After making changes, perform a test to ensure that the error is resolved and that the correspondence can be processed without issues.
  
  
  
  Seek Help from SAP Support: 
  
  If the issue persists after checking the configuration and transaction data, consider reaching out to SAP support or consulting with a technical expert who can provide further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SPRO (Customizing), SE11 (Data Dictionary), or SE80 (Object Navigator).
  Documentation: SAP Help Portal and community forums can provide additional insights and solutions from other users who may have encountered similar issues.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and modify correspondence types, as restrictions can sometimes lead to errors.
  
  By following these steps, you should be able to identify the cause of the PHIL123 error and implement a solution to resolve it.