How To Fix PG820 - Infotype entry missing

SAP Error Message - Details

• Message type: E = Error

• Message class: PG - Error Messages for Master Data Programs

• Message number: 820

• Message text: Infotype entry missing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message PG820 - Infotype entry missing ?

  The SAP error message PG820 "Infotype entry missing" typically occurs when the system is trying to access a specific infotype (a type of data record in SAP HR) that does not exist for a particular employee or personnel number. This can happen in various scenarios, such as during payroll processing, time evaluation, or when trying to display or maintain employee data.
  Causes:
  
  Missing Infotype Data: The specific infotype (e.g., IT0001 for Organizational Assignment, IT0002 for Personal Data) has not been maintained for the employee in question.
  Incorrect Personnel Number: The personnel number being referenced may be incorrect or does not exist in the system.
  Data Deletion: The infotype data may have been deleted or not created due to an error in data entry or processing.
  Authorization Issues: The user may not have the necessary authorizations to view or maintain the infotype data.
  Configuration Issues: There may be configuration issues in the system that prevent the infotype from being accessed correctly.
  
  Solutions:
  
  
  Check Infotype Data:
  
  Use transaction code PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data) to check if the infotype exists for the employee.
  If the infotype is missing, you may need to create it using PA30.
  
  
  
  Verify Personnel Number:
  
  Ensure that the personnel number you are using is correct and exists in the system.
  
  
  
  Recreate Missing Infotype:
  
  If the infotype was deleted or not created, you can recreate it by entering the necessary data in PA30.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the infotype. This can be checked with the help of your SAP security team.
  
  
  
  Consult with HR Team:
  
  If you are unsure about the required infotype data, consult with your HR team or the person responsible for maintaining employee records.
  
  
  
  Review Configuration:
  
  If the issue persists, it may be necessary to review the configuration settings related to the infotype in the SAP system. This may require assistance from an SAP HR consultant.
  
  
  
  Related Information:
  
  Infotypes: Infotypes are data structures in SAP HR that store specific types of information about employees. Each infotype has a unique number (e.g., IT0001, IT0002).
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA20, PA30, and PA40 (for personnel actions).
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message PG820.
  Documentation: Refer to SAP Help documentation for detailed information on infotypes and their usage.
  
  By following these steps, you should be able to identify the cause of the PG820 error and take appropriate action to resolve it.