How To Fix PFL_API012 - Internal error

SAP Error Message - Details

• Message type: E = Error

• Message class: PFL_API - A1S/CTC-API Error Messages

• Message number: 012

• Message text: Internal error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message PFL_API012 - Internal error ?

  The SAP error message PFL_API012, which indicates an "Internal error," can be somewhat vague, as it does not provide specific details about the underlying issue. However, it typically arises in the context of the SAP Payroll or Personnel Administration modules, often related to issues with the processing of payroll data or personnel records.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies or corruption in the master data or infotypes related to the employee records.
  Configuration Issues: Incorrect configuration in the payroll schema or related settings can lead to internal errors.
  Authorization Problems: Lack of proper authorizations for the user executing the payroll process can trigger this error.
  System Bugs: There may be bugs in the SAP system or specific patches that need to be applied.
  Performance Issues: If the system is under heavy load or if there are performance issues, it may lead to internal errors during processing.
  
  Solutions:
  
  Check Data Consistency: Use transaction codes like PA30 (Maintain HR Master Data) to check for inconsistencies in employee records. Ensure that all required infotypes are correctly filled out.
  Review Configuration: Verify the payroll configuration settings in transaction codes like PE01 (Payroll Schema) and ensure that they are set up correctly.
  Authorization Check: Ensure that the user has the necessary authorizations to execute the payroll process. You can check this in transaction SU53 or by consulting with your security team.
  System Logs: Check the system logs (transaction SLG1) for more detailed error messages that may provide additional context about the internal error.
  SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that may address this specific error. Applying the latest patches or updates may resolve the issue.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA30, PE01, and SLG1 for troubleshooting.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Documentation: Review SAP documentation related to payroll processing and error handling for additional guidance.
  
  By following these steps, you should be able to diagnose and potentially resolve the PFL_API012 internal error in SAP.