How To Fix /PF1/PI_VAL009 - Sync service call failed - Retry Count: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/PI_VAL -

• Message number: 009

• Message text: Sync service call failed - Retry Count: &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/PI_VAL009 - Sync service call failed - Retry Count: &1 ?

  The SAP error message /PF1/PI_VAL009 Sync service call failed - Retry Count: &1 typically indicates that a synchronous service call made to a system (often in the context of Process Integration or Process Orchestration) has failed after a certain number of retry attempts. This error can occur in various scenarios, such as when integrating with external systems or services.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the external service.
  Service Unavailability: The external service might be down or not responding.
  Configuration Errors: Incorrect configuration settings in the integration scenario, such as endpoint URLs, authentication details, or message formats.
  Timeouts: The service call may be timing out due to long processing times on the external service.
  Data Issues: The data being sent in the service call may be invalid or not conforming to the expected format.
  
  Solutions:
  
  Check Connectivity: Ensure that the SAP system can reach the external service. You can use tools like ping or telnet to test connectivity.
  Service Status: Verify that the external service is up and running. Check logs or monitoring tools for any outages or issues.
  Review Configuration: Double-check the configuration settings in the SAP system for the integration scenario. Ensure that all parameters are correctly set.
  Increase Timeout Settings: If timeouts are an issue, consider increasing the timeout settings for the service call.
  Validate Data: Ensure that the data being sent is valid and meets the requirements of the external service.
  Error Logs: Check the error logs in both the SAP system and the external service for more detailed error messages that can provide insights into the failure.
  Retry Logic: If applicable, review the retry logic implemented in the integration scenario to ensure it is functioning as expected.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Integration Monitoring: Use the SAP Integration Monitoring tools to track the status of service calls and identify any patterns in failures.
  Documentation: Refer to the official SAP documentation for Process Integration or Process Orchestration for detailed guidance on configuring and troubleshooting service calls.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support or consult with a technical expert familiar with your specific SAP landscape and integration scenarios.