How To Fix /PF1/MSG_SLA100 - SLA type must be custom SLA to add or change data in SEGMT_ACT

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_SLA -

• Message number: 100

• Message text: SLA type must be custom SLA to add or change data in SEGMT_ACT

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_SLA100 - SLA type must be custom SLA to add or change data in SEGMT_ACT ?

  The SAP error message /PF1/MSG_SLA100 indicates that the SLA (Service Level Agreement) type you are trying to use is not a custom SLA type, which is required for adding or changing data in the SEGMT_ACT (Segment Activity) table. This error typically arises in the context of SAP's Service Level Agreement (SLA) management, particularly when working with service processes or workflows.
  Cause:
  
  Non-Custom SLA Type: The SLA type you are attempting to modify or add data to is a standard SLA type rather than a custom one. SAP requires that only custom SLA types can be modified in certain contexts to ensure data integrity and compliance with business rules.
  Configuration Issues: There may be a misconfiguration in the SLA settings or the way the SLA types are defined in the system.
  Authorization Issues: The user may not have the necessary authorizations to modify the SLA type or the associated data.
  
  Solution:
  
  
  Use a Custom SLA Type: Ensure that you are using a custom SLA type. If you need to create a new SLA type, you can do so in the configuration settings of your SAP system. This typically involves:
  
  Navigating to the relevant configuration area (e.g., SPRO).
  Defining a new SLA type under the appropriate settings.
  Ensuring that the new SLA type is marked as custom.
  
  
  
  Check Configuration: Review the configuration of the SLA types in your system. Make sure that the SLA type you are trying to use is correctly set up and marked as a custom type.
  
  
  Review Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to modify SLA types and associated data.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on SLA management and the requirements for custom SLA types.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They can provide insights specific to your system configuration and help troubleshoot the issue.
  
  
  Related Information:
  
  SLA Management: Understanding how SLAs are managed within SAP can help in configuring and using them effectively. This includes knowing the difference between standard and custom SLA types.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., SPRO for configuration, SE11 for data dictionary) that can help you navigate the system.
  SAP Notes: Check for any SAP Notes related to SLA management and the specific error message, as they may provide patches or additional guidance.
  
  By following these steps, you should be able to resolve the error and successfully manage your SLA types in SAP.